Frequently asked questions
The following is a list of commonly
asked questions by our customers. If you can’t find the answer you need below,
please email us your question and we will respond within 24 hrs.
What are the benefits of registering with Eyenmore.com?
Registering with us can save time if and when you choose to
purchase with us again. It also enables you to receive email notifications when
we offer discounts or promotions. Register Now
How do I know if ordering online is secure?
Protecting your personal information is of high priority to
us. We use Secure Socket Layer (SSL) encryption in every transaction to ensure
that your order is secure.
Make sure you see an unbroken key or closed lock on the status
bar of your browser window to ensure a secure connection. This is an indication
that the Secure Sockets Layer (SSL) is active and is encrypting your personal
What is the standard processing time for my order?
Most orders are processed and are ready to ship within 2-3
business days and should arrive within three to five business days after
shipment. We ship all orders by either USPS or UPS.
orders may have an additional processing time due to lens backorder. This may
include prescriptions with a high sphere, high cylinder or any other made-to-order
lens. If your order has any extended delays we will notify you via email within 24 hours.
What is the return policy?
At EYENMORE.COM your satisfaction is guaranteed. If you are
not pleased with your purchase, simply call us within 7 days, and we will be
happy to exchange or refund your order. However, eyeglass frames under $50
cannot be returned. Please see our full return policy for complete details.
What methods of payment do you accept?
We accept All Major Credit Cards: Visa, MasterCard,
Discover, and American Express.
How do I update my account info?
Log in to your account through the link on your order
confirmation or by using our login page. Change the information in your profile
by clicking on “Edit Your
Why do you need my email address?
We use your email address to send you your order
confirmation, status updates and notices of special sales and promotions.
Why is the prescription date important?
Eyeglass prescriptions are valid for 12 months from the date
of the examination unless specified by the doctor. You cannot order eyeglasses
with an expired prescription.